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月度顾客绩效计分卡--Excel编辑档可获取!

  • 2026-08-12 05:39:29
月度顾客绩效计分卡--Excel编辑档可获取!

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月度顾客绩效计分卡

顾客名称：
日期：
2025.01.30DF/QR-8.2.1.1A/0
序号
项目
内容
应扣分
实际扣分
1
交付产品质量﹙A﹚
PPM=0
0
2
0<PPM≤25
3
3
3
25<PPM≤100
5
4
PPM>100，每100PPM
10
5
因质量问题造成顾客停线，每次
50
总计
3
6
交付表现﹙Ba﹚
每迟到一次，没有造成顾客停线
5
7
每迟到一次，造成顾客潜在停线
10
8
每迟到一次，造成顾客停线
50
9
额外运费每发生一次
10
总计
0
10
顾客投诉﹙Bb﹚
因数量不准确(品种不正确﹚遭顾客抱怨每顾客投诉一次（如PRR、8－D报告），按时回复
5
11
因数量不准确﹙品种不正确﹚，造成顾客潜在停线每顾客投诉一次（如PRR、8－D报告），不按时回复
10
12
因数量不准确﹙因品种不正确﹚，造成顾客停线或每次重大投诉/顾客特殊通知
50
因标识内容不清晰完整、包装破损，遭顾客抱怨每次扣10分；额外运费每发生一次扣10分。
10
总计
0
17
内部绩效﹙C﹚
一次不良率（P）
0.45%以内
0
18
0.45%<P≤0.50%
5
5
19
P>0.5％,每0.5%
10
总计
5
13
二方(顾客)审核/内审结果﹙D﹚顾客的评分结果顾客满意度调查结果
90分以上
0
14
80～90分
5
15
70～80分
10
16
70分以下
20
总计
总计扣分
8
顾客满意度
100-总扣分
92

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  139. /yingpanguazai/ssd/ssd1/www/h.sjds.net/runtime/temp/ad153693ed39fba6d1bda2fe72512cde.php ( 12.06 KB )
  140. /yingpanguazai/ssd/ssd1/www/h.sjds.net/vendor/topthink/think-trace/src/Html.php ( 4.42 KB )
  1. CONNECT:[ UseTime:0.001040s ] mysql:host=127.0.0.1;port=3306;dbname=h_sjds;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.001419s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000783s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000785s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.001346s ]
  6. SELECT * FROM `set` [ RunTime:0.000632s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.001482s ]
  8. SELECT * FROM `article` WHERE `id` = 545338 LIMIT 1 [ RunTime:0.001055s ]
  9. UPDATE `article` SET `lasttime` = 1786534258 WHERE `id` = 545338 [ RunTime:0.009446s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 65 LIMIT 1 [ RunTime:0.000764s ]
  11. SELECT * FROM `article` WHERE `id` < 545338 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.001245s ]
  12. SELECT * FROM `article` WHERE `id` > 545338 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.001253s ]
  13. SELECT * FROM `article` WHERE `id` < 545338 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.001766s ]
  14. SELECT * FROM `article` WHERE `id` < 545338 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.001717s ]
  15. SELECT * FROM `article` WHERE `id` < 545338 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.001804s ]
0.204650s