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胖东来客服工作要求及流程PPT

  • 2026-09-22 08:34:13
胖东来客服工作要求及流程PPT
一、企业文化

二、服务标准

客诉处理制度及标准
01
 客诉处理制度
02
 客诉处理标准
客服处理流程

除客诉外，顾客还会提出一些其他的宝贵意见，胖东来对此也是十分的重视，并设置有专门的“客服处理流程”（见下图）。

 （点击图片即可放大查看）

退换货标准

只有餐饮是“无条件”退换货，其余都是“有条件”退换货。

（点击图片即可放大查看）

⏰温馨提醒: 3月26-27日走进胖东来研学班火热报名中......

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  1. CONNECT:[ UseTime:0.000767s ] mysql:host=172.18.0.4;port=3306;dbname=h_sjds;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.001175s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000448s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000362s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.000686s ]
  6. SELECT * FROM `set` [ RunTime:0.000338s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.000817s ]
  8. SELECT * FROM `article` WHERE `id` = 466646 LIMIT 1 [ RunTime:0.000426s ]
  9. UPDATE `article` SET `lasttime` = 1790109010 WHERE `id` = 466646 [ RunTime:0.001752s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 64 LIMIT 1 [ RunTime:0.000392s ]
  11. SELECT * FROM `article` WHERE `id` < 466646 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.000636s ]
  12. SELECT * FROM `article` WHERE `id` > 466646 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.000521s ]
  13. SELECT * FROM `article` WHERE `id` < 466646 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.000666s ]
  14. SELECT * FROM `article` WHERE `id` < 466646 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.000851s ]
  15. SELECT * FROM `article` WHERE `id` < 466646 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.000948s ]
0.080156s